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Question

confused

  • 6 September 2019
  • 3 replies
  • 61 views

I bought a new phone just before my birthday.. which is july 16th so this phone is only a few months old but every once my phone completely shuts off and takes forever turn back on it started kinda a few weeks after getting it and theres nothing wrong the phone otherwise I have Samsung Galaxy A50 but it's not all time eathier help!

3 replies

Userlevel 7
Badge +4
Check to see if theres an update available for the operating system and some apps especially if it's a specific app it's doing it while using and if so remove that app or update it.

If you don't have much on trhw phone yet save things and then perform a factory reset or clear the system cache if you know how to do that
Userlevel 7
Badge +4
See if deleting any recently installed apps will change it. Next thing you can do is a factory reset. Make sure your phone is fully up to date. If after all that it's still a problem then I'd habe it taken in for a repair.
Userlevel 7
Badge +4
WHen it shuts down how much batter life is left on the phone?

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