Koodo Community


Concern about misleading add-in expiry date/time

Expiry date shown for 10-day add-ons is 12:01am on the 11th day. It would be clearer and fairer to show the expiry date as 11:59pm on the 10th day. I focused on the expiry day not the expiry time and ended up with $50 in unexpected roaming charges. Please change your message to show the 10th day not the 11th as the expiry day.

1 reply

Userlevel 7
Badge +4
I can pass the message on for you. But I can't promise it will change. You are now aware of how it works so just make sure you don't go over again. Sorry for any confusion