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Charged long distance even though it says it's included in my plan

I received my bill for December and I'm being charged for a 144 minute I made to the US but when I checked my plan, it states I have 1000 minutes for International calls. I've tried numerous times to get in touch with Koodo but they either say the wait time is over 1 hour or they are closed. Can someone possibly explain? Thanks.

2 replies

Userlevel 7
Calls to the USA are not included...there is a specific list of countries you can call with the 1000 minutes

Userlevel 7
Badge +4
You can add the $10 per month US Unlimited calling add-on.