Why do you charge 5 bucks for agents that are rude and arrogant and unwilling to answer simple question? Why is your website non user friendly? Why do all Canadian 800 number charged international fees? You are not the most popular Canada provider among seniors. Your too greedy to fix your errors. Rectify and refund my account before December 31, 2013 or I will take my service to another service provider. Shame on you!