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charge $0.01 airtime fee ?


I am a new Koodo customer, and I just signed up my Koodo account yesterday night and added a credit card, then I was charged $0.01 airtime fee from Koodo Scarborough,who could explain this for me ?and will they refund my money ?I know it 's tiny amount of money,but I concerned will they casual charge money?

9 replies

Userlevel 7
Badge +4
It's just a one time check to see if the credit card is valid, you should receive it back, Junhao. In most cases the $0.01 doesn't even show 🙂
Thank you,Sophia! I understand now, but they still not return my money back
Userlevel 7
Badge +4
Junhao wrote:

Thank you,Sophia! I understand now, but they still not return my money back

Might take a few days... Or maybe they will withdraw it from your bill (not sure really)
Junhao wrote:

Thank you,Sophia! I understand now, but they still not return my money back

I see, thanks Sophia!
Junhao wrote:

Thank you,Sophia! I understand now, but they still not return my money back

I'm just new too. I have unlimited airtime don't i
Userlevel 7
Badge +4
Junhao wrote:

Thank you,Sophia! I understand now, but they still not return my money back

That would depend on the plan you purchased. You can confirm details of your plan in self-serve.
Junhao wrote:

Thank you,Sophia! I understand now, but they still not return my money back

It doesn't say anything about airtime in my plan $55
Userlevel 7
Badge +4
Junhao wrote:

Thank you,Sophia! I understand now, but they still not return my money back

You can look on your service agreement that you signed to see the details of your plan or just log into self-serve where you can also see the full details of what's in your plan.
Junhao wrote:

Thank you,Sophia! I understand now, but they still not return my money back

thx I think it is unlimited

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