Koodo Community


Changing email to one associated with an inactive prepaid account

I have a new prepaid account, and I had to create a new email address to just to activate my account online. Now that I've done so, I would like to change my email address to another email address. The thing is, I used this email address when I first joined Koodo prepaid but then my account went inactive after I left the country for an extended period of time. How can I do this?

1 reply

Userlevel 7
Badge +4
You will not be able to do this on your own, it will require some work by Koodo on their back end. I'm not sure if this is exactly possible, but your best bet is to to contact Koodo via private message on Facebook.