Hi! I recently changed one of my line's phone numbers through self serve. The account now reflects the new phone number I chose, but when trying to dial the new number, it says it is not in service. Calls still get through to this phone when dialing the old number and texts out indicate that the phone is still using the old number.
I've tried calling support last night and spoke to a representative who got in touch with tech support for me. He called me back and left me on hold for over an hour with no response, so I had no choice but to hang up. I haven't heard from support since and nothing has been resolved.
What do I do now?
Best answer by Mihaela Koodo
Hi @CourtneyT. It looks like there are some errors indeed and we have a ticket on the table for this matter. It usually gets solved in a couple of hours. Please don’t make any changes, like a SIM swap or another phone number change. We will contact you on the other phone number on the account when it’s all fixed.