Koodo Community

Community

Solved

Change phone number while keep existing plan then reuse old phone number with different carrier?


Hi all,

I have a quick question. I have a special promotional plan with Koodo that I do not want to lose. However, I recently purchased a new plan with Rogers and got a number with them. I want to pick a new number for my Koodo SIM while retaining my Koodo plan, and use my old Koodo SIM number with my new Rogers SIM. Is this possible? I know if I port the number to Rogers, my Koodo account will close and thus I will not be able to get my special promotional plan with Koodo anymore. If I select the change phone number in self serve in Koodo, I know I can pick a number, but would that number take affect right away and then release my original Koodo phone number into the pool of available phone numbers? Would I then be able to select my original Koodo phone number for my Rogers SIM?

Thanks everyone.

5 replies

Userlevel 7
Badge +4
IIRC, you can do one or the other, but not both. Porting your number puts your account into cancelled status, and I do not believe the system will allow you to resume the line and change the number unless you port back in. Changing the number first puts the old number into inactive status, which means it is not eligible to be ported out.
Timo Tuokkola wrote:

IIRC, you can do one or the other, but not both. Porting your number puts your account into cance...

Wow, that is incredibly disappointing but good to know. Thanks. I'm definitely not porting my number, then, lol. At least I know this way is safe. 😃
Userlevel 7
Badge +4
Timo Tuokkola wrote:

IIRC, you can do one or the other, but not both. Porting your number puts your account into cance...

1. If the SIMS are the same size, and [i]both phones are unlocked, just swap the SIMS. Or just buy new SIMS of the appropriate size and get their serial numbers changed on self-service or by calling customer service. The providers could care less about which handset you are using: the SIM is your access point and your phone number is tgged to it, not the handset.

2. If you don't want to pay for unlocking, and it may be more trouble than it's worth and needlessly complex, you might be able to add call-forwarding to your old Koodo phone/SIM for a few bucks a month. Your incoming calls can be routed to the new Rogers SIM/handset at the brand new number.
Userlevel 7
Badge +4
Timo Tuokkola wrote:

IIRC, you can do one or the other, but not both. Porting your number puts your account into cance...

The OP doesn't want to use the phone from Rogers on a koodo plan, they want to port their number to Rogers and continue using the koodo plan with a different number.
Userlevel 7
Badge +4
Timo Tuokkola wrote:

IIRC, you can do one or the other, but not both. Porting your number puts your account into cance...

The plan/carrier follows the SIM and not the handset.

OP can use either handset with original Koodo/plan/number/SIM with the other handset using Rogers/plan/number/SIM.

So yes, you are correct. Regardless of how the cards are shuffled, there is no way to break the DNA chain of provider/plan/number/SIM. The Koodo combo has to remain intact or else the plan falls apart.

Reply