Koodo Community

cellphone break

  • 26 June 2019
  • 3 replies

I buy a Samsung A50 and now he dosent want to open anymore. 12 days I have it. Do you think I can have a new one.

3 replies

Userlevel 7
Badge +4
What do you mean when you say it doesn't want to open anymore?

You have 15 days from purchase to swap it out if something is broke or its not working, take it back right away while you can
Userlevel 7
Badge +4
Was the phone in "like-new" condition?
if the phone was broken by customers, they won't take it back. Here is their policy on return/refund https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone
Userlevel 7
Badge +4
Is it charged?