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I have an account but I cannot sign in and I cannot use data on my phone what is going on?
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Best answer by Tayeb A 15 October 2015, 17:04

Hey Melissa 🙂

Are you trying to log into postpaid or prepaid Self Serve? You can visit our FAQ section to see how to register a Self Serve account if it's the first time you're trying to login. Here's the link: http://koo.do/1LvUf5J 

If your account has been locked after multiple attempts, please call our customer service for immediate assistance. If your phone is not a Koodo phone, please follow the instructions on this link: http://koo.do/1SVzsKW to see how to configure data.

Keep us posted!

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Userlevel 5
Hey Melissa 🙂

Are you trying to log into postpaid or prepaid Self Serve? You can visit our FAQ section to see how to register a Self Serve account if it's the first time you're trying to login. Here's the link: http://koo.do/1LvUf5J 

If your account has been locked after multiple attempts, please call our customer service for immediate assistance. If your phone is not a Koodo phone, please follow the instructions on this link: http://koo.do/1SVzsKW to see how to configure data.

Keep us posted!

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