Koodo Community




Ever time i try to log in to prepaid self serve, my password will not work. I've tried resetting my password and i type my email and click continue then it says an error has occurred. How do i fix this?

3 replies

Userlevel 5
Hi Jason, Unfortunately, if you are unable to do this via the web, you will need to contact Koodo directly. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm Cheers, Peter
Userlevel 7
Badge +4
Are you using the prepaid self serve site https://prepaidselfserve.koodomobile.com/
Userlevel 7
Another option you could try before calling in is to clear your cache and cookies then reload the website and try logging in again. If you still get the error then try the suggestions from Peter and Dennis above. Hope that helps! 🙂