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Cant login to koodo selfserve on phone


I cant login to koodo selfserve on my phone - but I can log in fine on my PC

5 replies

Userlevel 2
It's probably because the password isn't being entered correctly.
Userlevel 4
What error do you get using the app?
Userlevel 3
If the issue still persists you can try uninstalling and reinstalling the app.
Hi - thanks for the help. It turns out that because I'm a PREPAID customer, the mobile self-serve app wont work for me - only the web-based self-serve works for PREPAID. Koodo: you guys need to fix this or at least warn users that the app is not for PREPAID.
David Lai wrote:

Hi - thanks for the help. It turns out that because I'm a PREPAID customer, the mobile self-serv...

here it is 3 yrs later and it's still the same issue!

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