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cant add the new monthly plan


i currently have the $25/month plan. i cant add the $28 monthly plan to my account. once i select the plan, the system takes me to the next page where the system wants me to select a phone in the next page. i already have a kodoo moto g. cant i use my existing phone to get the new plan ?

2 replies

Userlevel 7
Hi AS, You must pay off your tab (if any) to be able to switch to the new plans. Once the tab is paid off, contact Koodo either by using *611 from your mobile phone or going to the Koodo retail location and get them to switch the plan. Currently you can't get the new plan online. Hope this helps!
Mathieu wrote:

Hi AS, You must pay off your tab (if any) to be able to switch to the new plans. Once the tab...

understood! thanks!

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