Koodo Community

Community

Solved

Cannot update email address


I registered with the wrong email address (not a valid address). When I log into to self serve using the incorrect mail address to update it, it sends an email to the invalid address for me to validate. How the heck can I change it to the correct email address? I can't seem to be able to contact a Koodo rep at all.
icon

Best answer by Paul Deschamps 6 August 2017, 21:15

Hi Julian, you'll have to contact Koodo to have this fixed since you can access that wrong email address it was setup with. You can send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on this matter.

View original

1 reply

Userlevel 7
Badge +4
Hi Julian, you'll have to contact Koodo to have this fixed since you can access that wrong email address it was setup with. You can send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on this matter.

Reply