Koodo Community

Cannot turn on samsung Galaxy Ace 11 phone

I have a new Samsung Galaxy ace 11, only two weeks old, and I can't turn the phone on. The battery is charged to full but can't turn the phone on. Tried removing battery etc...Nothing. Can anyone help

4 replies

Hello can you try removing the battery, putting the battery back in and then plugging in the microUSB cord from a computer or charger? Sometimes that works. If not you may have to call Koodo customer care to get the phone serviced: 1-866-99-KOODO
Userlevel 4
When you hold down the power button for about 3 seconds, nothing happens? When the phone is plugged in, do you see the charging icon?
Userlevel 7
Badge +4
This may seem like a silly thing to point out, but the power button is the one at the top right of the screen, opposite the volume control, not the home button with the silver rim at the bottom of the screen.
Thx everyone. Took me a two hour drive to find out the power button on the top right of the phone was in the off position.