A family member in the USA recently upgraded to a Samsung Galaxy S8 on Sprint and he gave me his like-new UNLOCKED Samsung Galaxy S7 as my Galaxy S6 screen decided to stop working a few days ago.
I placed my Koodo Sim Card in the new Galaxy S7 and set the phone up but I cannot seem to send/receive photos via text message. I can send and receive basic text messages without issue but when I try to receive a picture, it tries to download for awhile and then fails. When I try to send a picture via text, it just spins and then ultimately fails.
At first, I tried to troubleshoot and found that I had no mobile data at all because the browser said I was offline and Google Play Store said I was offline and had no connection. (WiFi works fine when I turn it on). I checked to ensure Mobile Data was turned on (it was) and that Airplane Mode was not turned on (it wasn't). For good measure, I even tried clearing the cache and even went as far as a complete wipe of the phone and started from scratch. Still nothing.
I was reading some help websites online and one said to check the Access Point Names (APN) and when I did, the list was empty. I did a Google search for Koodo's APN settings and found them on a website and plugged them into my APN area under a new entry. Once I did that, my Mobile Data logo shows a little LTE beside it and I can get websites to load in the browser and Google Play store can download...Facebook and Twitter work, too....but I still can't send or receive pictures in text messages (stock Galaxy Text app "Messages"). I can also make phone calls without issue.
Can anyone help me solve this mystery? I'm about ready to pull out what little hair I have left!
Thank you very much, in advance.