Koodo Community

Cannot send e-mails from the HTC 1 V phone

7 replies

Userlevel 6
More details please. What's your email client? Do you have a data connection? Are you on wi-fi or mobile data?
Shaw.ca yes have data connection and using Wi-Fi
Userlevel 7
Badge +4
What happens when you try?
I get the message unable to send e-mail
Follow these steps: *Confirm the internet is working correctly by turning the Wi-Fi off, then browsing the web *Delete the email account from the device *Complete the initial email setup and test
Userlevel 2
Just doing a reminder that Koodo can't troubleshoot issues that are happening over a wifi connection. That said, make sure the outgoing email server is set to smtp.telus.net
Remove the account from the device and re-add it. Make sure wifi is turned off.