Koodo Community



Cannot receive photo texts on my Samsung Nexus S

People try to send me text messages with photos in them and they don't appear at all - I don't even know someone was trying to text me. Why can I not receive photo texts?

7 replies

Userlevel 7
Do you have data enabled? Your phone requires data to send and receive pictures messages so if you have it disabled (settings, wireless and networks, more, "use packet data" or "data enabled") or blocked at koodo, you won't get the messages but you should get a txt notice that they sent you a message.
Data is enabled. All my other data services work and I don't get a msg telling me someone attempted to send a photo text... 😞
Userlevel 7
Badge +4
Then it's a network issue. Call tech support, they'll probably need to submit a trouble ticket.
Userlevel 7
Navigate to "Settings--- Wireless and Networks---Mobile Networks--- Acesss point names" And check to be sure Koodo.sp is selected. The settings should match what I post below: APN: sp.koodo.com Proxy server: Port: 80 Username: Password: Server: MMSC: http ://aliasredirect.net/proxy/koodo/mmsc Proxy server: Port: 80 MCC : 302 MNC : 220 APN type : If after you've verified that all of this is correct, if you still have issues, Contact tech support (don't worry, it's free) and let them guide you through possibilites and troubleshooting. Let them know what you've already tried. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday – Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
I had all of those specs set exactly except at the end of the mmsc url i didn't have /mmsc - it ended at /koodo/... (had seen those details on the koodo help site previously) I changed that and will see if it fixes it thanks!
Userlevel 7
Send yourself a picture and see if it works
nope still doesn't work. will call tech support. thanks all