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cannot connect to network in europe


I arrived to europe (germany then austria) with my samsung galaxy sIII and i am unable to text or call. The signal is strong, but i get error messages like "no service, service network unavailable" and "not registered on network" and "sim card does not allow a connection". Im not in flight mode. Please help. Thanks!

12 replies

Userlevel 7
If you have a phone with a SIM card, log into self serve. Step 1:  Go to the Plans and Add-ons page and select Add-ons.  If you do not already have Pay Per Use Intl Long Distance add-on ($0/month) in your included services or optional add-ons, add this.  In addition, you will need to add International Voice Roaming ($0/month) in order to call and text, while travelling outside of Canada and the U.S.   Step 2: After you've added the above feature successfully, return to the Plans and Add-ons page and add International Data Roaming.  This feature will not be available until you complete Step 1. This is a $0 add-on and will enable you to use data services while travelling abroad. Just a heads up, you’ll only need to complete this step if you want to use data while travelling. If you’re not planning to use data, you can skip this step.  If you have a phone without a SIM card, you simply need to ensure you have Pay per use international calling add on($0/month). Without this feature, you will not be able to call or text.   
Userlevel 7
Badge +4
Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe without consulting them. Some if the above add-ons just recently started appearing. Spent the better part of 2 days trying to help a subscriber visiting Belgium. Give them their money's worth on the phone line. http://communaute.koodomobile.com/koodofr/topics/probleme-ditinerance for those of us who can understand that frustration and can read French.
Userlevel 7
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

Robert I'm not following you. Are you unable to add the add ons listed above?
Userlevel 7
Badge +4
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

Don't bother trying to follow me. Koodo should be in the lead. Your add-ons were NOT available to the Koodo client in Belgium on the French site at the time. He had to goose Koodo rep to post them. At least now all is well, and your procedure will clear it up for eveyone else.
Userlevel 7
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

I don't have add-ons unless you count my car and my cat and my wife. Koodo has them however. 🙂 Ask your belgimite if his account has been suspended in the last 6 months as roaming add ons aren't available to clients who have been suspended or who's accounts had to be hotlined (outgoing calls diverted to koodo) in the past 6 months. Edit: Also may apply if your helpee had to be called to ask them to call in and discuss their account. Oh and there is No roaming if you're on prepaid.
Userlevel 7
Badge +4
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

No good deed goes unpunished. You can only rely on what the poster gives you and what you can drag out of them and the best of your knowledge in an effort to help. Call in was what I suggested from the beginning and that was what worked. Wasn't aware that I've just been promoted to unpaid prosecuting attorney and whipping boy. I did post publicly that your solution helped, so what's the beef?
Userlevel 7
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

Ummm if I'm coming off with a beef it's not intentional. No beef. I honestly didn't know if you were having a problem.
Userlevel 7
Badge +4
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

Just throw this hamburger meat into google translate and see what floats to the top... http://communaute.koodomobile.com/koodofr/topics/probleme-ditinerance
Userlevel 7
Badge +4
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

Just gave you an extra star for your trouble. However, there will be a mid-term exam on this topic in the morning....
Userlevel 7
BobTheElectrician wrote:

Seems like Koodo has blocked everything by default to folks having the nerve to travel to Europe ...

Okay, keep the greasy side down and the shiny side up.
Userlevel 4
Koodo should let people know that they're not automatically set up to use their phone outside of Canada
Userlevel 7
Sheila wrote:

Koodo should let people know that they're not automatically set up to use their phone outside of ...

This info was taken directly from.Koodo far. One needs only to research before their trip to be sure they will have service.

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