I am a traveller who came in Canada on Jul 17th 2017. And started to use my phone from Jul 18th 2017. And on Jan 11th 2018, my visa ends and I must go out of Canada. On Dec 6th 2017, I called to Service Center(1-866-995-6636), and I told him I want to cancel my phone plan and he said that it works and I also received cancellation confirm e-mail. The e-mail said that I can use my phone till Jan 12th 2018. But my new phone bill on Dec 27th 2017 said that I should pay the whole month from Dec 28th 2017 to Jan 27th 2018. And what the worse is, my phone plan is charged my TD account which I must close Jan 11th. Usually Koodo charges my bill on the day 15th everymonth. So if Koodo does same as before, they cannot charge my bill. How can I do? I already sent them e-mail but there's no reply and I also called their service center again, but more tjan 1hr there's no answer.