Koodo Community

Can't see status of my repair starting today

Repair#11273585. I sent my phone for repair over a week ago, last week I could see my repair status on koodo self service. However, starting today, my repair number shows 'no active repairs', and I don't have my phone returned. Can Koodo help me find out the latest status of my repair?

2 replies

Userlevel 7
Badge +4
Soon as an employee comes on here (hopefully within an hour or so) I'm sure they'll be able to.
Userlevel 5
Hey Bing! I took a look and saw that the repair was cancelled.  I recommend getting in touch with the store directly as they would be able to provide more information why.  Thanks!