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can't receive incoming calls


I just started with koodo. I have a Huawei y330 phone purchased in a koodo box and activated a $15 base plan and $25 booster plan I can make outgoing calls, recieve and send text messages but everytime someone phones me a lock shows up on the screen and I can't answer the incoming call. I can't find any setting problems and I have tried resetting the phone. Still shows the lock and won't let me answer the call. Help

3 replies

Badge +4
Drag the lock icon to the right to answer incoming calls.

Thank You I could not find that anywhere. I tried sliding the phone icons but was sliding the lock one upward not sideways. thank you again. Miles
Badge +4
Miles Hesselgrave wrote:

Thank You I could not find that anywhere. I tried sliding the phone icons but was sliding the loc...

You're welcome!

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