Koodo Community



Can't login on mobile app. HTC Android

I downloaded the Koodo app to my HTC android phone. When I try to login to my account (works fine on laptop) it tells me I have the wrong username/password. I am using the same username and password as on the laptop. I have uninstalled and reinstalled twice and rebooted the phone.

3 replies

Userlevel 7
Badge +4
Be very careful when entering login credentials on mobile. You could be making an error. It happens to me all the time. I think it took me close to 10 tries once to get it right. Which HTC model is it?
Userlevel 7
Badge +4
Are you on prepaid?
The Koodo app is not compatible with prepaid
Thank you. The plan is prepaid.