I am trying to get through to self-serve. I set up my email address and password yesterday. I know the email is working because now I am getting questions from other Koodo subscribers (which I would like to get rid of). I tried to log on to self-service and it said that it did not recognize my email and /or password. I tried going in and changing my password by it would not recognize the email or name. Is there anywhere I can put in my account number?
I am trying to get an add-on for my wife's phone. I am trying to get an "ALL40" roaming bundle for a trip to Mexico. I have also seen in the comments that it doesn't always work. I have the no-charge international add-ons already. I stopped at a Koodo kiosk and the rep said to go to self-serve or text an number the day we leave. I would like to make sure that the system works before we leave as it is critical that my wife and I can communicate. If I cannot get on to self-serve it does not help. Your system should not be this cumbersome and user unfriendly to negotiate. It certainly does not instill confidence in your service in your subscribers.
Just to let you know, I installed the same type of package on my own phone with a different carrier in under 5 min on their website. I know their package works because I used it the last time we went to Mexico.