Koodo Community
Solved

Can't connect using non-Koodo phone


I HAD my phone unlocked from another company to use it for koodo, I put in the right apn number for koodo networking, but it won't let me connect to koodonetwork even with my koodo Sim card , why ??

12 replies

Userlevel 7
Make sure you have 3G enabled in the settings and not 2G. What phone is it? Be specific so we can check frequencies
It's a Samsung S4 MINI , where do I turn on 3?
Userlevel 7
Badge +4
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

Settings - More Networks - Mobile Networks - change the Network Mode to WCDMA or 3g
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

The only options it gives me are : HSPA only , GSM only , GSM/HSPA , and GSM/HSPA/LTE
Userlevel 7
Badge +4
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

Ok choose HSPA unless you want LTE then choose GSM/HSPA/LTE The second one will take quite a bit more battery unless your in an area that LTE coverage is solid
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

So I chose LTE because I have a data plan, but every time I touch network operators and then click koodo, it says unavailable try again later and it's been doing that for a day. Even with my Simcard in it
Userlevel 7
Badge +4
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

HSPA connection allows you to use data as well it's just a slower connection. Ok so you activated the SIM Card right? If you activated it then try doing a battery and SIM Card pull for a minute or so then replace them and try it again, make sure the SIM Card is in the right way and that it's the proper sized SIM Card for the phone. Is the phone working for anything, texts, calls?
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

I originally had my Sim card in an old phone but had to get this phone unlocked so I could use my Sim card in it. Nothing is working right now, the phone is unlocked with the right.apn for koodos network but every time I try to connect it says unable to connect try again later. How do u activate a Sim card
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

When I press koodo it says can't connect , so Iwon't get service or anything till it connects
Userlevel 7
Badge +4
Nolan Nicholson wrote:

It's a Samsung S4 MINI , where do I turn on 3?

So the SIM Card worked in another phone and you were using Koodo?
Userlevel 7
Check out this website: protectyourdata.ca Put in the IMEI of your phone, which can be found by going to "about phone" in settings or typing in *#06# into your phone dialer. Your phone may be blacklisted.

Reply