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Can't connect to YouTube or Google maps despite full bars LTE and every other app working


I have a Nexus 5 Android 4.4.4 and my phone says I have full bars and LTE. Web and every other app works (including gmail), but YouTube and Google Maps cannot connect. All over the city of London and all times of day/week. These are my most important apps. I have 3gb (which is already ridiculously low compared to T-Mobile's unlimited US+Canada plan

5 replies

Userlevel 7
Try closing those two apps, (press that icon on the bottom right) then swipe the apps away and try re-opening them.
Userlevel 7
Badge +4
To re-awaken a stalled connection, data or voice, go into airplane mode for 10 seconds, and then come back out of it. I sometimes have to do this in marginal areas like my rural home.
Userlevel 5
And power off and restart phone if haven't done that yet.
Hi, This has been happening for 2 weeks and I have already done all of the above. The connection is fine for every other app or service on my phone except these 2 apps. I have even uninstalled/reinstalled them.
Userlevel 3
Hey there!

[i]@Colin Have the suggestions mentioned here helped ?

[i]@ Colin, @ Samantha  Are the apps running OK on WI-FI? If so, can you check if their background data is restricted? Go to Settings, tap Data usage, choose the app you’d like to see the details for, make sure Restrict background data is unchecked.

Let us know how this worked out for you!

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