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can't connect to network


samsung galaxy y dual sim. It just stays on Emergency calls, already changed the VPN setting, no change

16 replies

Userlevel 7
Did you change the VPN or APN settings? Do you have access to the phone part? Is that working?
Chad Burr wrote:

Did you change the VPN or APN settings? Do you have access to the phone part? Is that working?

I am with Koodo and am getting the same message. ..text and phone not working
Userlevel 7
Chad Burr wrote:

Did you change the VPN or APN settings? Do you have access to the phone part? Is that working?

Sandra start a new thread please and we'll try to help you there. Make sure to say what phone you have
Userlevel 6
This may sound simple, but have you done a power cycle?
Jru Gordon wrote:

This may sound simple, but have you done a power cycle?

What is a power cycle?
Userlevel 7
Jru Gordon wrote:

This may sound simple, but have you done a power cycle?

Turn your phone off. Remove the battery and SIM card if possible. Reinstall the SIM and battery and then turn your phone on.
Jru Gordon wrote:

This may sound simple, but have you done a power cycle?

All is good just had to reboot the phone. ..Thanks for your help.
Userlevel 7
Do you have the model s6102B? The S6102 isn't compatible with Koodo only the one with the B after the number will work and even then its missing the 1900mhz 3g band The model is located under the battery
I meant APN settings, typo there, sorry which phone part? power cycle? Also, my phone's from Europe.... I'm just guessing that that's the issue and that'll mean it'll never work
model number GT-S6102
Userlevel 7
Twyla Jovi wrote:

model number GT-S6102

The 6102 uses the 900/2100 bands and is not compatible with Koodo which uses the 850/1900 mhz 3G bands
so it just won't work. That solves that
Userlevel 7
Twyla Jovi wrote:

so it just won't work. That solves that

Sorry, not with Koodo. But Koodo does sell some really great phones and three of them in particular are 150$ or free if you take a tab small.
Twyla Jovi wrote:

so it just won't work. That solves that

alright, thanks. I'll look into it
Twyla Jovi wrote:

so it just won't work. That solves that

Is this locked to Koodo? And is there a way I can change the carrier?

Userlevel 6
Twyla Jovi wrote:

so it just won't work. That solves that

Hi Karon; Can you please provide more info? What model phone is it, and what carrier was it originally from?

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