I try to change my billing address online (I want to do online order for new phone) , but ALWAYS I got message "Oops! Something went wrong on our end. Please try again." I tried to do it from different computers, I tried to do it to my working address and to my friend address. ALWAYS "Something wrong"!!! By calling to the rep takes more than 30 minutes and disconnected. And for this fucking service I must to pay 10$ for change my address by phone!!! Looks like deliberate fraud!