I have never had access to my self serve account since I got my phone. When I try to make a account with my email it says that You're still waiting to be approved Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved. The email is my father's and there is no way to get it back. I messaged koodo on Facebook and haven't got a real response since December 21st. Any help is appreciated.