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Can only text people who have texted me


Hi everyone! I have a Samsung Galaxy s3, and I just got Koodo service 2 days ago on Vancouver Island. It seems like the most things are working just fine, but I am having a major texting problem. With a few odd exceptions, I currently am only able to text people who have texted me before--as in, since I got Koodo. This is true for Canadian numbers and international numbers. I was on the phone with tech support for over 3 hours yesterday, and they could not fix the problem. Texts that I send to people who have not texted me don't even leave my phone. They just give me a failed message. I was with Mobilicity before in Vancouver, and I had zero problems with texting. I would appreciate any insights whatsoever!

12 replies

Userlevel 7
Did they suggest replacing your sim card or trying your sim in another device?
no they haven't. I suggested that, and they said it looks like the problem is with my phone not the SIM card. But the thing is I never had any trouble with my phone before two days ago...
Userlevel 7
Try clearing the cache and data from your Messaging app
Userlevel 7
As far as not having problems before, it really doesn't mean anything. It's like saying my car worked yesterday. If it's broken it's broken.
if I clear the cache, that won't affect my contacts at all, right. It will just delete the thread and messaging settings? as far as my phone being broken, all I'm saying is that it has to do with my signing up with Koodo, not that it's not broken.
Userlevel 7
Badge +4
Rachel wrote:

if I clear the cache, that won't affect my contacts at all, right. It will just delete the thread...

You are right, It will not affect your contacts, just your threads. Did you use this phone with Mobilicity or did you buy this phone from Koodo when you signed up?
Rachel wrote:

if I clear the cache, that won't affect my contacts at all, right. It will just delete the thread...

I used it with Mobilicity and brought it over unlocked.
Userlevel 7
Badge +4
Rachel wrote:

if I clear the cache, that won't affect my contacts at all, right. It will just delete the thread...

Have you tried entering the full 11 digit telephone number? Ex. 1-xxx-xxx-xxxx
Rachel wrote:

if I clear the cache, that won't affect my contacts at all, right. It will just delete the thread...

Yep. I have tried every possible combination. However, I'm pretty sure Chad's suggestion above has solved my problem!
Userlevel 7
Badge +4
Rachel wrote:

if I clear the cache, that won't affect my contacts at all, right. It will just delete the thread...

Chad is the bomb diggity
Yes, a day later and all my texts are going through--thank you guys for your amazing and amazingly quick help--Chad in particular. I am so grateful!
Userlevel 7

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