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can not text with new phone


i just got the new ace 2 phones i switched because i could not text anymore so when i go i wante to send a text and still cant i use to have the ace 1 before why can't i text i can can send pics but not messages is vey annoying

8 replies

Userlevel 4
What kind of message lets you know it did not go through? (stuck in sending, message failed, etc.) Have you tried turning it off then back on again? Remove the battery and sim card with the phone still on. Wait about a minute then place it all back together then power up the phone. If texting still fails, call Kood technical support. They can troubleshoot the issue. If that is unsuccessful, they will be able to send a trouble ticket to check further details they do not have access to on the network.
Userlevel 1
Are you attaching your pictures to text message or are you just clicking on the picture and send it through internet? can you receive text messages?are you getting error message when you send your text messages? after you do powercycling, check the number on SMS messaging center, put it to: (+16475800172), increase SMS limit, check Push messages and autoretrieve on your SMS settings
when i go in message center i can not go modifie the number
Userlevel 1
Steve Robinson wrote:

when i go in message center i can not go modifie the number

Do not forget the (+) first before the number
Userlevel 4
Steve Robinson wrote:

when i go in message center i can not go modifie the number

Call Koodo tech for them to refeash tools for SMS. After they do that, theyw ill advise you to take the battery and sim out of your phone for a bit then when you start the phone back up, the message centre number should appear
Userlevel 7
Badge +4
What if you send a MMS with text in the message. Does the text show up along with the picture/video?
Userlevel 2
Dennis wrote:

What if you send a MMS with text in the message. Does the text show up along with the picture/vi...

Yes Dennis! You'll receive the text and the picture/video in the same message!
Userlevel 7
Badge +4
Dennis wrote:

What if you send a MMS with text in the message. Does the text show up along with the picture/vi...

Sorry I was asking Steve since his MMS is not working

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