Koodo Community

Community

Solved

can not receive phone call and text but I can make phone call and send massage


I can not receive any phone call and massage. However I can send and make call my self. I active my sim kart yesterday. I have this problem since the activation.

3 replies

Userlevel 7
Badge +4
Make sure do not disturb or blocking mode is not enabled in your settings
Userlevel 6
Did you port your number from another provider?
This is a common symptom of a number port.
While the port is going through, you may only be able to make outgoing calls. Incoming will go to your old phone until it finishes.
Userlevel 6
Hi Fateme, are you able to receive calls and messages now? Keep us updated! 

Reply