Koodo Community



Can not receive calls on my Samsung Galaxy S4

As the title states, it was fine till a couple days ago. I can make calls but not receive them.

3 replies

Userlevel 7
Badge +4
Try doing a hard reset. Pull the battery and hold power for 30 seconds and then put the battery back in. Also. You can try toggling the network connection by disconnecting and reconnecting to the Koodo network. If all else fails do a back up or ur pics and contacts and then factory reset your device. If that doesn't work than contact customer support and see if they can refresh your connection.

Of course you can do these in any order but I would recommend the battery pull first. Good luck
Userlevel 7
Where did you get your phone? Does it show no service or emergency calls only?
Userlevel 5
Hi kl3inhirn,

Are you still experiencing issues with your phone?

Please let us know.