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Can not login to Self Serve or Call 611 to Top Up Account.


I have tried several times to login to my self serve account and it is saying that my email and username do not exist with Koodo and I really need my phone to make an important phone call but am unable to cause I need to add more minutes. I cannot add minutes because it won't let me access my account. Really annoyed here, this isn't the first time this has happened.

3 replies

Userlevel 7
Badge +4
Hello Stephen,

Very sorry to see that's happening. Have you tried your mobile to log in or another site?

If this doesn't work, I'd give Koodo a call and I'd mention that logging in the self serve doesn't work for you!

Best of luck.
Yeah thanks, I realized there there was a small link to take me to self serve login, even though I thought that's where I was trying to log on originally but yeah was able to get on my account finally. Thanks for the quick reply!
Userlevel 7
Badge +4
Happy I helped. Have a nice day sir!

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