Koodo Community

Community

can i use my prepaid balance to pay for my new phone and plan?


I want to switch to a monthly plan. My prepaid account has $25 in it and I owe $15 for my new phone and plan. Can i use the prepaid amount to pay?

2 replies

I have been in this scenario before, It's best to go into your local Koodo store and speak with a representative in this case. They will reimburse you (if eligible) then transfer it over to your new phone plan
Dan Lapain wrote:

I have been in this scenario before, It's best to go into your local Koodo store and speak with a...

Thank you!

Reply