I'm having the same issues as another person in another forum connecting with customer service. I am not enjoying this phone I currently have at all. The battery at first was great then I lost the charger and had to get a new one now it's not holding a charge and is freezing a lot. What I was wondering is if I could have another offer for a phone and to have my tab balance erased and start new again and get a new phone. My tab is at -118.
Best answer by Robert T
Hello Kino, Those kind of offers are coming on a random basis so I doubt that you can have one of you ask. But you can upgrade any time you want if you pay your tab. Or, if still under warranty you can get it repaired.