Koodo Community

Community

Solved

Can I return my phone to get another brand (note 2 for a iphone 5c) if Its been over 15 days but less than 30?


Got not 2. Still have all. Box, no scratches. All new. I need something smaller. Doesnt fit in my work environment.

7 replies

Yes
Deriff Watson wrote:

Yes

Are you sure? Is there any charge?
Userlevel 7
Badge +4
Deriff Watson wrote:

Yes

Sorry Deriff, Daniel below is correct. The phone can only be exchanged within 15 days - no exceptions I'm afraid.
If its within the 14 day trial period it maybe 30 day
Not if your in the trial period
Userlevel 7
Hi Phillips, Unfortunately you can't return the phone as it is passed the 15 day return policy. Your best bet is to try to sell the phone and use the money you receive towards a new phone in this case. See below in regards to the return policy. http://help.koodomobile.com/getting-s...
Thank you.

Reply