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Can I retrieve my old greeting from the old voice mail? I have a Samsung Galaxy S4, and my plan is from Alberta, Canada.


Trying to retrieve the greeting from my old voice mail.

12 replies

Userlevel 7
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If your voicemail has been migrated to the new platform, your greeting should have been migrated over automatically.
It didn't.\

Userlevel 7
Badge +4
If u have changed voicemail greetings since changing to new voicemail and are looking to get back an old greeting its not possible. Just record a new one and away you go. Like Timo said if it's just a migration to new voicemail it should be there. But if u created a new one since. The old one would be written over. Hope this info helps.
Chadwick wrote:

If u have changed voicemail greetings since changing to new voicemail and are looking to get back...

I didn't change the voice mail greeting after they switched it over to the new voice mail as I didn't even know they switched it over until today. 
I am quite upset that they went and switched me to the new voice mail without sending me a text message. They send me other text messages for stupid things, but none to inform me of the new voice mail. My old voice mail had my father's voice as the greeting, and that is the only thing I have left to hear his voice after he has passed away. So I am very upset at the matter.
Userlevel 7
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Melissa Beddow wrote:

I am quite upset that they went and switched me to the new voice mail without sending me a text m...

I'm very sorry this has happened. You may be able to contact Koodo and see if for some reason its on file with them. I would be just as upset as you are. Again, I'm sorry this happened.
Userlevel 7
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Melissa Beddow wrote:

I am quite upset that they went and switched me to the new voice mail without sending me a text m...

Can't say why you didn't receive a text, I can confirm that they did send them out. I received three.

Melissa Beddow wrote:

I am quite upset that they went and switched me to the new voice mail without sending me a text m...

Thanks, I appreciate your sympathy. I am dealing with koodo about this matter as we speak. They just called me back, and are trying to help me out. If it wasn't for my deceased father's voice being on their as the greeting, it would be no big deal. I wouldn't have a problem with doing up a new greeting, but as I had mentioned in one of the above comments, it's only because it was his voice on there and that is what I had left of him to hear his voice.
Melissa Beddow wrote:

I am quite upset that they went and switched me to the new voice mail without sending me a text m...

Nope, I got no such text from them.
Userlevel 7
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Melissa Beddow wrote:

I am quite upset that they went and switched me to the new voice mail without sending me a text m...

Its no problem, my mother had the same thing happen to her. Its a really bad feeling. I hope it gets sorted. If u get it back download a audio recorder and save the voice on speaker phone. That way u have it forever.
Melissa Beddow wrote:

I am quite upset that they went and switched me to the new voice mail without sending me a text m...

Awe, I am sorry to hear of your mother. I got things figured out now. I was actually lucky enough to find the tape recorder with the same greetings on it of him. It was within some of my son's stuff. Thank God. Thanks again for your's and everyone else's help, I REALLY APPRECIATE IT.
Userlevel 7
Badge +4
Melissa Beddow wrote:

I am quite upset that they went and switched me to the new voice mail without sending me a text m...

Its no problem at all. that's why were here! Best of Luck

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