Koodo Community

Community

Solved

Can I get a new sim and keep the same phone number on my old one?


I am currently a prepaid customer and im using a moto g first gen and would upgrading to the axon 7 phone.Is this phone compatible on koodo?Also currently i use a regular sim card and the phone uses a nano sim would i be able to buy a nano sim and transfer my existing number or I would have to get a completely new number

6 replies

Userlevel 7
Badge +4
I'm not sure if the phone is compatible, but you can certainly buy a new SIM card and transfer your account and number!
Sophia wrote:

I'm not sure if the phone is compatible, but you can certainly buy a new SIM card and transfer yo...

How do i go about this process,Do I have to do it at a koodo location or online?
Userlevel 7
Badge +4
Sophia wrote:

I'm not sure if the phone is compatible, but you can certainly buy a new SIM card and transfer yo...

Log into prepaid self service, https://prepaidselfserve.koodomobile.com
Then click Phone Services - Change SIM card. Then enter the long string of numbers on your new card. No need to call or visit a store, it can easily be done online 🙂
Userlevel 7
Badge +4
The A2017G model should be fully compatible with Koodo. The A2017 would work on 3G but not LTE. If you wish to check the compatibility of any other phones, willmyphonework.net is an excellent resource.
Timo Tuokkola wrote:

The A2017G model should be fully compatible with Koodo. The A2017 would work on 3G but not LTE. ...

I think the model is ztea2017U
Userlevel 7
Badge +4
Timo Tuokkola wrote:

The A2017G model should be fully compatible with Koodo. The A2017 would work on 3G but not LTE. ...

Looks like it should be compatible, although it is possible that only one of the two sim slots will work. Dual sim phones usually have one slot that is 2G only, and Koodo doesn't have a 2G network.

Reply