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Can I exchange my phone if can't get it fixed?


My galaxy ace 2 is freezing, being slow and even messing up with my text messages. I've restarted and wiped it 6 times this month. If I go into a store and they say that it's just easy fix and don't replace it can I trade it in for a phone of equal value?

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Userlevel 4
If you are passed the 30 days since purchase, then you would not be able to do an excahnge without paying for a new phone. You could see what the trade in value is for the ace 2 and that will take more off the cost of a new phone. If you are within the 30 days, you can go to any Koodo store and exchange it at no cost.
I am way pasted the 30 days. Is there a way to find out the trade in value without going into the store?
Userlevel 4
James Courchene wrote:

I am way pasted the 30 days. Is there a way to find out the trade in value without going into the...

Unfortunately not. The stores are the only ones that have that capability

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