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can anyone explain why its saying my sim is incorect when im typing it perfectly how it is printed..?


im typing my sim exactly how it is printed and it keeps telling me its incorrect 

12 replies

Userlevel 7
Hmmm... Are you putting it with no spaces? Also, are you sure you're putting it where it actually says sim card number and not the IMEI/ESN?
ya i typed it without spaces and im typing it in the sim section
Userlevel 7
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

Are you trying to activate a prepaid line or are you trying to switch sim cards via self-serve?
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

activate a prepaid line
Userlevel 7
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

How many digits is the sim card number you're trying to enter?
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

19...
Userlevel 7
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

I think you may be adding a few numbers you aren't supposed to. There me be a couple digits before or after the actual sim card number that you may be adding that you aren't suppose to. Are you reading it off of the full card or from the actual cut out sim from the card?
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

cut out
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

well i did it off of both they are both the same
Userlevel 7
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

OH. You paid $20+tax for the sim card right? The full card should say "prepaid" on it. Does it?
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

no it says "koodo mobile" then koodo mobile.com on the front

Userlevel 7
Nick wrote:

ya i typed it without spaces and im typing it in the sim section

I think you may have been sold a monthly sim card instead of prepaid. Prepaid ones have a prepaid logo on the card. Which would explain why its saying its incorrect. You definetly wereif you paid any less than $20

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