Koodo Community

Can a pre-authorized debit become undone?

  • 4 December 2017
  • 5 replies
  • 80 views

I set up a pre-authorized debit, and because I didn't pay my bill manually the first time, I was billed a late charge. I asked around here in the forum and people have all told me that the first one always has to be done manually. Yes, I learned it the hard way. 

After the first month, on my second, I saw that the automatic payment kicked in because it was debited from my bank account, so ever since I didn't really pay attention whether the bill was getting paid on time.

Into the third month, I saw on Self serve that my bill wasn't paid until after its usual date. It usually gets paid on the 17th, so it should have been paid on that date but in fact, it had remained unpaid until the 30th when I paid it myself on Self serve. Three days later(today), I receive a new bill with a late charge.

Below is what I saw on this new bill.


[b]Bottomline: Can a pre-authorized payment become undone on its own? [b]  

I don't think I'm the only one who finds Koodo's payment system frustrating.

5 replies

Why is the automatic payment on Nov 17th reversed the next day? Very strange. Maybe that's why it remained unpaid.
Userlevel 7
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Why is the automatic payment on Nov 17th reversed the next day? Very strange. Maybe that's why it...Is it possible your financial institution caused the reversal?
Userlevel 7
Badge +4
Why is the automatic payment on Nov 17th reversed the next day? Very strange. Maybe that's why it...My pre auth with credit card has never had an issue. Was there insufficient funds?
Why is the automatic payment on Nov 17th reversed the next day? Very strange. Maybe that's why it...No, it's always had sufficient funds, but I called Koodo customer service and they didn't know what was going on either. Ended up getting a reversal from Koodo anyway. Thanks for your interest!

I went to a kiosk to sign up for a phone now I'm being charged for 2 accounts n I don't have either one... The representative had taken my information n I was told I only qualified for fido just a sim card  so I had taken my sim card n chose my plan forgetting about the sim card I had put it away until I could get my s8 fixed currently using a cheaper older phone and my sim card was stolen from me I did report it than all of a sudden I'm getting a e-bill from Koodo saying I owe $222.00... why am I being billed? And when I try  call Koodo they never get back to me

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