Koodo Community

Calls going straight to voicemail

  • 8 January 2020
  • 2 replies

Tonight it happened again. I have my phone nearby and I notice I have received a VM. However, there are zero missed calls. The Do Not Disturb is not enabled. There are no new calls in the phone log. I am told the phone rings until the VM picks up, yet there is no record of the call coming in. 

Why does this happen? 

2 replies

Userlevel 7
Badge +4

Was your phone on “airplane mode” or your phone got signal at the time of the call? If you didn’t have any record of the calls, it could be the case with zero signal reception.

Userlevel 7
Badge +4

It can also happen when local circuits are overloaded, and a connection to your phone can’t be made.