Koodo Community

Call & Text Display Shows Wrong Name ... HELP!



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Userlevel 1
In the interim, a Koodo Corporate Team Member has connected with me to advise that based on my description of the incident it is most likely a Network issue as "Danielle" was the former owner of my number with Koodo under an old CDMA Profile, if that technical acronym means anything to you.

I will keep the Koodo Community advised of the outcome in the event that another Samsung User on the Koodo Network experiences a similar situation in the future to help them resolve the issue.
Userlevel 6
In the interim, a Koodo Corporate Team Member has connected with me to advise that based on my de...Wow. They haven't used CDMA for years, so that's going back a while. It stands for "Code Division Multiple Access", and it's the network type that Telus/Clearnet used to be on before switching to GSM. It didn't use a removable SIM card, the card was built into the phone. Verizon and I believe Sprint still use it in the USA, but even they are going to phase it out.
Userlevel 7
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Don't know if it's using the same system as the Nexus phones, but you can give this a try: https://support.google.com/nexus/answer/3459196?hl=en
Userlevel 1
Don't know if it's using the same system as the Nexus phones, but you can give this a try: https...Thanks Timo. The Koodo Kiosk Manager with the assistance of Koodo Technical Support also had gone to this Nexus Support Link.
Userlevel 6
Don't know if it's using the same system as the Nexus phones, but you can give this a try: https...@Ted Sims: just wondering...does Samsung's spam blocking feature allow you to submit feedback? If so, best bet would be to send them feedback saying that the 204 Winnipeg number used to belong to a Danielle, but hasn't been to her name in a very long time, and you are the current subscriber to that number. Hopefully they can update their database to resolve this for you.
I'd be surprised if it didn't allow sending feedback as their spam filtering feature would greatly rely on feedback for up to date information.
Don't know if it's using the same system as the Nexus phones, but you can give this a try: https...@Ted this seems to be the system Samsung uses to track calls: http://www.samsung.com/global/galaxy/apps/smart-call/ The information for your number must still link to the previous owner. I'm sure there is a way to reach out to them to provide them with your current number and information.

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