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bought new htc desire 320 prepaid kit from walmart. activation site says invalid sim! new sealed phone and sim!!


Just bought a new HTC desire 320 prepaid kit from walmart. Why won't the SIM activate? Activation website keeps saying invalid sim

12 replies

Userlevel 7
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Make sure your entering the correct # with no spaces
i did and still no try. does it matter if i was using the phones browser to do actiation online
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Make sure you are accessing the prepaid activation site. https://activateprepaid.koodomobile.com/
Userlevel 7
rikkster wrote:

Make sure you are accessing the prepaid activation site. https://activateprepaid.koodomobile.com/

What else would he be accessing? Genuinely curious why you wanted him to make sure since prepaid activations are the only ones that can be done online anyways
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rikkster wrote:

Make sure you are accessing the prepaid activation site. https://activateprepaid.koodomobile.com/

People might start to question if they're on the right site if they encounter difficulties. My input simply offers a way to verify that the person is in fact in the right place and prevents them from wandering away to say, this site: http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-activate-my-koodo-sim-card
Userlevel 7
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I've had a brand new SIM not be valid in the past. If the abovementioned advice did not solve your issue, you may want to give customer service a call:

i tried again this morning and no luck
Userlevel 4
did you try it in the phone and it still isnt active? sometimes the internet has a "hiccup" and it goes through but doesnt show you the page. A lot of times its cause if your like me i get excitted and press the button to submit way to many times and it just sits there. Try it in the phone and see if not i would suggest calling koodo or go back to the store and ask them if they can fix this as i have a had a ton of phones and bought sim cards off of ebay and stuff and have never had that problem.
its not overexcitement thats for sure hasnt worked since last night
Userlevel 4
Mike Mike wrote:

its not overexcitement thats for sure hasnt worked since last night

did you try anything suggested mike? i know how you feel it can be pretty flustrating but usually these things can be worked out pretty easily 🙂
Mike Mike wrote:

its not overexcitement thats for sure hasnt worked since last night

mel. i ultimately just went back to the walmart store where all their phones had the wrong sim card for koodo prepaid in the packaging. they sent them all back, i got my refund and went to koodo outlet where i got same phone for $2 cheaper than walmart.
Userlevel 7
Badge +4
Mike Mike wrote:

its not overexcitement thats for sure hasnt worked since last night

Thanks for sharing the resolution. It will undoubtedly help others.

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