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Bought Moto X Play and want to unlock it


Hi All,

How much time does koodo take to unlock a phone?

My friend got a help from 3rd party to get unlocked it, but phone keeps on restarting, can't send SMS, bluetooth and WiFi doesn't work. What should I do?

Please help me.

Thanks,
Nishit Shah

6 replies

Userlevel 7
Unlocking simply should not cause this issue, if you can get the device into recovery mode, a factory reset is suggested. You'll loose any personal information you haven't backed up so be aware of that.. To answer your other question, unlocking the phone is instant once the correct code is entered.
Chad Burr wrote:

Unlocking simply should not cause this issue, if you can get the device into recovery mode, a f...

Thanks Chad.

I tried to with Factory reset but didn't work. Can you please let me know more about the recovery mode?
Userlevel 7
Chad Burr wrote:

Unlocking simply should not cause this issue, if you can get the device into recovery mode, a f...

To power down your device you may need to press and hold the power button for ten seconds.
Userlevel 7
Chad Burr wrote:

Unlocking simply should not cause this issue, if you can get the device into recovery mode, a f...

Chad was talking about putting it in recovery mode to do a factory reset. But you were able to without having to do so. But your phone still isn't working properly?

I think your phone is actually messed up. It sounds like this 3rd party retailer used software based unlocking and that software has messed up your phone... which wouldn't be covered under your warranty
Chad Burr wrote:

Unlocking simply should not cause this issue, if you can get the device into recovery mode, a f...

@Chad: Should I reboot with bootloader option in it?

@Ahmad: I also think the same. What are the options available for me?

Thank you guys
Userlevel 7
Chad Burr wrote:

Unlocking simply should not cause this issue, if you can get the device into recovery mode, a f...

Follow the directions shown in the video. Couldn't hurt to try.

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