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bought a phone day before yesterday and was cancelled


bought a pixel xl from the webstore and got an email day after saying the "system was unable to validated any records of your credit file information". Checked my bank and they said the transaction went through. Is there any way to fix this problem? 

2 replies

Userlevel 7
Badge +4
Hello Andy.

I think someone might need to check into your account to see what exactly happened. Only an employee can do that!
Userlevel 7
Check your bank again in 24 hrs you should see the authorization credited. Double check that the information provided matches what your credit card has on file and try again.

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