Koodo Community

Bought a 30$ 1 GB data add on to my prepaid account, it charged my credit card and just didnt work

  • 27 June 2015
  • 5 replies

ive tried restarting my phone and turning on data and it just doesnt work.

5 replies

Userlevel 7
Badge +4
What phone do you have Zack?
Userlevel 6
Is your phone from koodo or an unlocked phone? Check your phone's APN settings https://community.koodomobile.com/koodo/topics/access_point_names_settings
turns out its cause i dont have the proper APN name, can anyone help and give me the apn name settings for an HTC one
Userlevel 7
Badge +4
Try the suggestions located in Ivan's blog koo.do/Unlockedphone
Userlevel 3
Hey Zack, 

Have you succeeded setting up the APN on your phone?

Keep us posted!