Hello, my TLC 10 pro has a black screen when playing Netflix. Audio is fine but no picture. All software is up to date on the phone, any ideas?
Thanks
Userlevel 3
Hi,
I don't know. Maybe try a reset to factory settings.
Just a guess. A koodo fan!
Userlevel 7
+4
So I assumed the screen was working normally with other apps and system?
Netflix actually identified it as their issue, and had a troubleshooting guide. You can find it here https://help.netflix.com/en/node/11634
Issue is fixed. Apparently the phone just had to go through a second update the next day and it's all good now. For anyone else with this issue I did have to manually check for the second update .
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