Koodo Community

black screen with Netflix

Hello, my TLC 10 pro has a black screen when playing Netflix. Audio is fine but no picture. All software is up to date on the phone, any ideas? 


3 replies

Userlevel 3


I don't know.   Maybe try a reset to factory  settings.

Just a guess.  A koodo fan!


Userlevel 7
Badge +4

So I assumed the screen was working normally with other apps and system?

Netflix actually identified it as their issue, and had a troubleshooting guide. You can find it here https://help.netflix.com/en/node/11634


Issue is fixed. Apparently the phone just had to go through a second update the next day and it's all good now. For anyone else with this issue I did have to manually check for the second update .