Koodo Community
Question

black screen

  • 4 August 2014
  • 4 replies
  • 36 views

My Samsung S3 worked fine when I received a phone call this morning, I hung up and when I heard my notification for a text my screen was black. I shut it down and restarted it but then the screen only showed the Samsung wording partially and went completely black. I am still receiving phone calls and texts but cannot see anything. Can this be fixed?

4 replies

Userlevel 7
Is your brightness on the lowest setting? Since that would appear almost black in normal daylight. Try turning your brightness up either in settings or in the utilities menu when you swipe down your notifications.
Thank you but unfortunately I can't get anything to appear on the screen, even a phone call can be heard and not seen. but thank you anyway
Userlevel 6
Hi Blayne, the best would be to go to a Koodo store and let a representative check your phone: http://koo.do/locator123. You can also contact us over the phone at 1-866-995-6636 from another phone, option #6, if there is no store nearby. You can find more information about the warranty on this link: http://koo.do/JVO5Mk. Thank you! ________________________ If you see a good answer, give it a star.
Userlevel 1
Tray master reset software may help dlelat your phone restall

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